Privacy policy
What Pacer AI collects on getpacerai.com, in the Pacer AI connector for Claude and in the emails we send; why we collect it; where it is kept; and how to have it corrected or deleted.
Effective date: November 13, 2026
In brief
- We collect the work email you give us, a name and company if you add them, your IP address, and how you use the website and the connector.
- We use it to give you the demo, answer your requests, follow up with you about Pacer AI, and see which pages and commands people use.
- The connector receives only the commands Claude sends it. It never receives your conversation with Claude.
- The demo runs on a synthetic company. Its customers, reps and deals are fictional.
- We do not sell personal data.
Who we are
getpacerai.com and the Pacer AI connector for Claude are run by Predictive Analytics Partners LLC, doing business as Pacer AI, 201 Milwaukee St Unit 200, Denver, CO 80206 (“Pacer AI”, “we”, “us”).
This policy covers the website, the connector and the emails we send from them. Work Pacer AI does for a client on that client’s own revenue data is governed by the client’s contract, not by this policy.
On the website
When you visit
| What | What it records | Why |
|---|---|---|
| Google Analytics | The pages you view, how you arrived (the referring site and any campaign tags in the link), the buttons and links you click, your device and browser, and your general location, which Google derives from your IP address. It sets cookies. Google Tag Manager is also loaded; it holds no tags today. | To see which pages and sources lead people to try the demo or ask for pricing. |
| Apollo.io website tracker | The company your network belongs to, which Apollo works out from your IP address, and the pages viewed. We have not turned on Apollo’s identification of individual people from visits. | To see which companies read our pricing, demo and contact pages. |
| WordPress.com statistics | Page views and referring sites, recorded by Jetpack Stats on WordPress.com, which hosts the site. | Hosting, and basic traffic counts. |
| Your browser’s storage | pacer_ft: the campaign tags and first page of your first visit, kept for 30 days. pacer_uid: a random visitor ID, set after you request pricing or sign up on the site, which Google Analytics uses to link your later visits to that request. It is never your email. While the tab is open, the email you typed in the homepage form, so the next page does not ask for it again. | So a sign-up records where you first came from. These stay in your browser; clearing the site’s data removes them. |
When you give us your email
| Form | What we collect, and where it goes | Why |
|---|---|---|
| White paper, resource and research-waitlist forms; the email form on the homepage | Your email address, the page you were on, the campaign tags and first page of your visit, your IP address and the name of your network. It is stored in our lead database on Cloudflare. In Apollo.io we create a contact and add your name, job title and company from Apollo’s own database; for white papers, Apollo sends follow-up emails. Pacer’s team gets a notification in Slack. | To send what you asked for and follow up about Pacer AI. |
| Pricing request (Choose on the pricing page) | Your email; your name and company if you add them; the package, billing and number of users you chose; campaign tags; your IP address and network name. It is stored in our lead database on Cloudflare and added to a list in Apollo.io, with your name, title and company from Apollo’s database. Resend emails a summary to you and to Pacer from orders@mail.getpacerai.com. Pacer’s team gets a notification in Slack. | To reply to your request and send an order form. No payment is taken on the website. |
| Demo sign-in | Covered under “In the Pacer AI connector for Claude”, below. | |
Bot check. The pricing form and the demo sign-in page use Cloudflare Turnstile, which checks your browser for signs of automation. Cloudflare receives your IP address and browser signals for that check.
Booking a call. The Schedule buttons open Calendly, which collects your booking details under its own privacy policy and passes them to us.
In the Pacer AI connector for Claude
The connector is the Pacer AI demo you add to Claude: the HubSpot demo, or the Salesforce demo we give you on request. Both work the same way, and this section covers both. Each answers questions about pacing to plan from the CRM data of a synthetic company with fictional customers, reps and deals, held in Pacer AI’s own HubSpot or Salesforce account. That account holds no personal data about you.
What the connector receives. When Claude decides to use Pacer AI, it sends the connector a command name and its arguments, for example pace with grain: quarter. The connector does not receive your conversation, your other connectors’ data or files you share with Claude. The connector calls no AI model. Anthropic’s handling of your Claude conversations is covered by Anthropic’s privacy policy.
| Record | What it holds, and where | Why |
|---|---|---|
| Sign-in | The work email you enter, the time of your first and latest sign-in and how many times you have signed in, linked to the connection Claude registers with us (a connection ID). We check the email’s format; we do not verify it. Kept on Pacer’s server on Microsoft Azure. | To know who is using the demo. |
| Sign-in tokens | An access token that expires after one hour and a refresh token that expires after 30 days, which let Claude call the connector for you. Kept on the Azure server. | To keep you signed in. |
| Lead record | Each sign-in sends your email, the connection ID and your IP address to our lead database on Cloudflare, which records it the same way as a website sign-up: a contact in Apollo.io with your name, title and company from Apollo’s database, a follow-up email from Pacer AI sent through Apollo, and a notification to Pacer’s team in Slack. | To follow up with you about Pacer AI. |
| Usage log | For each command: the time, the command name, its short arguments, whether it succeeded, how long it took, your signed-in email and the connection ID. An argument whose name suggests a password, token, secret or key is masked. Text longer than 80 characters is recorded only as its length. Lists and other structured values are left out. Kept as daily files on the Azure server. | To see which commands people use and which fail, and to spot misuse. |
| Limits | Sign-ins per network and per email, and commands per person, in each hour. Counted in the server’s memory and not stored. | To keep the demo available to everyone. |
| Operations log | The server’s log on Azure records each sign-in’s email and any errors. | To find and fix problems. |
Emails we send
- Follow-up emails after a sign-up, a download or a demo sign-in, sent through Apollo.io from a Pacer AI mailbox.
- Order summaries after a pricing request, sent through Resend from orders@mail.getpacerai.com.
- The demo’s daily pacing briefing. If you sign up for the demo, or we add you by name, we may email you the demo company’s daily pacing briefing through Resend from reports@mail.getpacerai.com. Demo sign-ups receive it on three days and then it stops. We keep a record of which addresses received which day’s briefing, on the Azure server.
To stop any of these, reply and ask us to stop, use the opt-out link where an email has one, or write to support@getpacerai.com.
Who processes data for us
| Provider | What it does for us |
|---|---|
| Cloudflare | Runs the website’s form handlers and the bot check, and stores our lead database. |
| Microsoft Azure | Hosts the Pacer AI connector, its sign-in and usage records, and the daily briefing. |
| WordPress.com (Automattic) | Hosts getpacerai.com and its site statistics. |
| Google Analytics and Tag Manager on the website; Google Workspace for our email, including support@getpacerai.com. | |
| Apollo.io | Our contact database and follow-up emails; identifies the companies visiting the website. |
| Resend | Sends order emails and the daily briefing, through Amazon Simple Email Service. |
| Slack | Notifies Pacer’s team of new sign-ups and requests. |
| Calendly | Books calls, when you choose to schedule one. |
We share personal data only with these providers, for the purposes above, and when the law requires it. We do not sell personal data. Our lead database and the connector’s server are in the United States.
How long we keep it
| Record | Kept for |
|---|---|
| Lead records (our lead database and Apollo.io) | Until you ask us to delete them, or 3 years after our last contact with you, whichever comes first |
| Pricing requests | 3 years |
| Connector sign-in record and usage log | 13 months |
| Sign-in tokens | Expire after one hour (access) and 30 days (refresh). |
| Daily briefing send record | 13 months |
| Server and form-handler logs | 30 days |
| Slack notifications | 13 months |
| Google Analytics | 14 months |
Your choices and rights
Email support@getpacerai.com from the address concerned to:
- see the personal data we hold about you;
- correct it;
- delete it: we remove your records from our lead database, Apollo.io, and the connector’s sign-in and usage records;
- opt out of our emails and follow-up. If you ask us never to contact you again, we keep your address on a do-not-contact list for that purpose only.
We reply within 30 days.
To stop the connector receiving anything, disconnect Pacer AI in Claude’s connector settings. To stop analytics, block cookies or clear your browser’s data for getpacerai.com.
Where EU or UK data-protection law applies, we rely on your request (to give you the demo or answer you) and on our legitimate interest in following up with business contacts who came to us. Depending on where you live, you may have further rights, including the right to complain to your data-protection authority.
Security
Data travels over HTTPS. Access to our databases and logs is limited to Pacer’s team. Keys and passwords are kept in Azure Key Vault and Cloudflare’s secret storage, not in code. No system is perfectly secure; if a breach affects your data, we will tell you as the law requires.
Children
Pacer AI is a business product and is not meant for anyone under 16. We do not knowingly collect personal data from anyone under 16. If you believe a child has given us data, email support@getpacerai.com and we will delete it.
Changes to this policy
We will post any change on this page with a new effective date. If a change affects how we use data you have already given us, we will say so at the top of this page.
Contact
support@getpacerai.com
Predictive Analytics Partners LLC, doing business as Pacer AI, 201 Milwaukee St Unit 200, Denver, CO 80206